Refund Policy

At Fortuna, we take immense pride in the craftsmanship and quality of every piece we create. If for any reason your purchase doesn’t meet your expectations, we offer a simple and secure return process. Eligible items can be returned within 10 days (15 days for remote locations) in their original, unworn condition with all accompanying documentation, including the IGI certificate.

 

Refunds are processed swiftly via Razorpay, UPI, or bank transfer within 7–10 working days of inspection. Items that are used, damaged, or missing documentation will not qualify for a refund and will be returned to you.

Your confidence means everything to us. This policy is designed to protect your interests and ensure complete transparency in every transaction. By shopping with Fortuna, you agree to these terms, which uphold both our commitment to excellence and compliance with consumer protection laws.

 

We aim to make every step—from purchase to potential return—as effortless and reassuring as possible, offering you peace of mind when choosing your next timeless piece of jewelry.